CTC also understands the frustration that a client can go through being put through and endless and rote system. We keep our automated systems simple, understandable and to the point. We know that in today’s market environment time is money and the accuracy and efficiency of handling each call is vital to that company’s income. There are many ways that we can facilitate not only calls coming in which do not need human assistance but can prioritize inbound calls to be directed to the correct department and the correct person; timing and accuracy is everything. When top sales calls are coming in obviously you want this to go to your lead salesman or the right salesman who will close the deal. When talking with a live person is important, these calls will be routed to the people that will best handle them; this is all programmed into your custom automated system.
CTC follows a tested successful process of interviewing your key staff or executives about your business so we can understand the points where your organization would most benefit from automated interaction. Then we design a trial solution that is presented for testing and critique by those most involved in the company’s future. It is then perfected based on their feedback. We listen and finalize your solution according to your opinions and reactions to the ongoing system being constructed until it matches your needs.
Can CTC install additional phones for our business? Yes, we can do this, although our primary goal is to help you achieve greater productivity through customized virtual employees. Take your communications to the cutting edge and enable your business to increase efficiency and expansion.